Our products are normally made to order although we do carry limited stock of popular items such as the CGM-7 and DCM-2. Lead times are usually weeks rather than months and we can usually accommodate rush orders. Because we recognise that purchasing a crack growth monitor can be a significant capital outlay for a company, we normally offer the use of a demonstration instrument for a no obligation evaluation period (normally 3 weeks) to customers within the European Union and North America. In certain circumstances, this service has been extended to customers outside these regions. Should a customer wish to loan a unit for extended periods of time this can be arranged for a fee, some of this fee can be used for the subsequent purchase of a unit, please see document below for further details. Within the EU, we are always happy to visit potential customers to discuss their particular requirements and to offer applications advice.

Once an instrumental specification is agreed upon, a formal quotation or pro-forma invoice is issued by Matelect and work will commence on receipt of a Purchase Order or Order Number from the customer. Goods are normally automatically supplied on a 30 day account basis.

In certain markets, we prefer to deal via an Irrevocable Confirmed Letter of Credit, although this is not normally stipulated for low value orders. Goods can also be supplied on a 30 day Sale or Return basis, extended payment terms or on daily, weekly or monthly rental. Please see document below for full terms and conditions of sales.